Meet the demands of modern technology.
Businesses can no longer rely on traditional legacy applications. Advancements in technology are altering the ways we work, and continuous services and support is the only way to keep pace.
We ensure your applications will never be out of date. We monitor use and perform continuous updates in short development cycles to help you increase agility, efficiently manage workloads and meet your users’ changing work demands.
What is continuous services and support?
Continuous services is a solution support approach that favors minor, regular updates to a program or application. These updates occur quickly and adapt to user feedback and technological advances.
Protect your investment.
Developing a new digital tool is a significant investment — whether it’s a Customer Relationship Management (CRM) tool or a customized Microsoft® SharePoint® or Azure® environment. Minor missteps can derail your entire project, forcing you to backtrack.
The continuous services program reduces risk and saves costs while increasing your overall productivity. We ensure your new tool is successful by increasing adoption in your workforce and scaling smarter with manageable releases that build on previous versions.
A proven process after launch
Launching your new digital tool or personalized app is only the first step in modernizing your business. With the foundational technology in place, an iterative model that identifies improvements is the next step for long-term success.
Collect data and feedback.
Pain points and analytics indicate opportunities for improvement and guide how future versions of the tool should function.
Employ user-centered design.
Your employees use the tool daily, making them the experts. We put users at the center, optimizing the tool to reflect their habits.
Build a project list for updates.
With clear goals and close monitoring, we work alongside users, administrators and engineers to roll out updates on time and on budget.
The support you need, whenever you need it
Get an expert team that works shoulder to shoulder with you to do every project right the first time. Our strong design experience enables us to optimize applications that streamline day-to-day work.
From the very beginning, you get a dedicated engineer to monitor your services and support and coordinate updates. We support your tool at every step, and if you encounter a roadblock, you’ll always be backed by our team.
Communicate clearly with a robust intranet.
An intranet is a critical access point that strengthens your corporate identity and increases productivity. Since it serves as a central publishing and collaboration hub for your workforce, we design it with your employee audience at the center. We quickly deploy foundational intranet experiences focused on driving employee adoption.
Our continuous services program ensures your site maintains top performance, so you can focus on growing your business. A dedicated consultant supports, refines and updates your intranet solution based on analytics and user feedback to reflect your changing business and employee needs.
Let’s do big things together.
Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.
Contact us to learn more.
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