The technology that's disrupting every industry
There’s a better way to give your customers what they need faster. Conversational agents are the answer. Businesses in every industry, from healthcare to manufacturing, are adopting chatbots to reduce costs and increase user satisfaction.
These powerful virtual agents are versatile and consistent, helping your workforce accomplish a wide spectrum of tasks. And built-in tracking and reporting protocols offer real-time analytics reporting, so you stay ahead of the technology curve.
What is a conversational agent?
A conversational agent, or chatbot, is a narrow artificial intelligence program that communicates with people using natural language. It provides guidance, delivers information and takes action on behalf of users using text, verbal commands or predictive analytics.
Insight's Digital Innovation team was recognized as the 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year for our innovative use of artificial intelligence to improve financial services.
From simple tasks to complex queries
What daily duties occupy the majority of your staff’s time? Whether you employ a chatbot to resolve internal IT tickets or manage correspondence with a diverse customer base, virtual agents drive productivity. You have a finite amount of resources. Free your workforce from rote responsibilities and refocus attention on growing your business.
Created to support customer needs
Your customers expect intelligent endpoints and speedy responses around the clock. No matter the industry, we build chatbots to exceed expectations — delivering accurate and personalized solutions, even on complex topics.
Service desk agent
Password resets, simple processes and responding to common questions are prime candidates for automation.
Product transactions are repetitive and follow a rigid process. Chatbots can guide users, even through secure payment processing.
Following established guidelines, virtual agents can interpret human responses, draw conclusions and recommend next steps.
Adapt to the changing tide of business.
Chatbots scale seamlessly, so you never have to worry about staffing up for the busy season or slimming down your workforce when business is slow. With conversational agents, you always have the best staff on hand and are prepared to handle market fluctuations.
The ultimate brand ambassador
Strengthen your brand by helping users with a consistent voice and message based on an approved script. Conversational agents get the response right every time, ensuring clarity and protecting your business's reputation.
Don’t replace your staff; invest in them.
Artificial intelligence will never beat a human’s ability to interpret nuances. Instead of replacing your workforce, chatbots save employees from repetitive tasks and free their workloads so they can focus on skilled, specialized work.
While our conversational agents can detect emotion, certain situations require a human touch. Evaluating each scenario, we automatically transfer customers to a human agent to provide the best customer experience.
More reporting means better business.
Built-in data collection and analysis guarantee you stay informed. Extensive analytics equip your business with the insights necessary to achieve agility. You’ll know exactly what’s working and where to fine-tune.
We create a customized end-to-end solution.
No two businesses are exactly alike. That’s why we build each solution around your unique needs. Our high success rate is backed by a rigorous process that guides each solution.
Establish the infrastructure.
How your tool is built depends on the goals you put in place. First, we pave a path that meets all of your needs.
Develop the tool.
How will users interact with your tool? Development will make sure your tool is intuitive and functional.
Program the scripts.
With the foundation in place, scripts compiled from your existing protocols ensure responses are accurate.
Test and perfect.
No tool goes to market unless it exceeds our rigorous testing procedure. We test and tune extensively.
A familiar format right out of the box
Interacting with technology using conversation or voice commands is natural. Thanks to intelligent personal assistants, such as Apple’s Siri®, Amazon’s Alexa™ and Microsoft’s Cortana®, people are already familiar with communicating this way.
Integration is key. That’s why we’ve designed our solution to mesh with your existing content management system and deliver answers across popular platforms, including:
Let’s do big things together.
Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.
Contact us to learn more.
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